Want loyal customers? Build a culture of saying yes

Here’s a question: Do you know how your employees treat customers when you aren’t around? Micah Solomon was confident his […]

5 Key Words of Advice from the World’s Most Famous Customer Service Representative

Virgin Group founder Sir Richard Branson serves travelers abroad a Virgin America flight New York to San Francisco in a […]

To Caffeinate China, Starbucks Takes A Page From Burberry’s Playbook

Anyone who has set foot in one of China’s larger cities over the past five years has undoubtedly noticed the […]

Affluent Investors Give Their Advisers a ‘C’ Grade

By Robert Frank, WSJ, What grade would you give your bank or wealth manager? If you said a “C” you […]